Return / Exchange Policy: 

Our policy lasts 14 days for non-custom items.  Customers have a 14 day window that begins the day your item was delivered.  If 14 days have passed since your purchase was delivered, unfortunately we can not offer you a refund or exchange.

Refunds (if applicable): Returned items within 14 days from delivery date will be eligible for a refund to the original payment method. If your order did not qualify for free shipping, any shipping fees charged to you will not be refunded.  

Non-Returnable Items: All Masunaga Masters Of Craft (MOC) are non-returnable due to their limited production. 

To return an item purchased online, access the Returns Portal Here or contact us by phone or email to begin the return process. You are responsible for returning your item to us. As a courtesy we can provide a return shipping label for domestic returns only upon request for a fee of $20. To complete your return, we require a receipt or proof of purchase. The returned merchandise must include all original packaging including but not limited to frame case, cleaning cloths, authenticity cards, and any other materials included in your order. Unfortunately, we cannot accept merchandise that has been worn or adjusted. Worn or damaged merchandise may be returned to the sender or may incur a restocking fee. Once we inspect the merchandise and verify it is still in new condition, we will promptly issue store credit or refund according to the guidelines above. 

A 5% restocking fee will be deducted from the refund of all orders that total more than $1,000.  

Returns outside of the 14 day window will not be accepted.  

Sale Items Marked "Final Sale" are non-returnable items.  

For lost or missing packages, after an investigation is done, a replacement item will be provided of equal value.  Lost packages are not eligible for a refund. 

Prescription Lenses: Prescription lenses and other eyewear made or customized to a customer's specifications are not eligible for return or cancellation except where required by applicable law. For U.S. orders, prescription lenses are non-returnable. For EU orders, prescription eyewear and lenses may be excluded from the statutory right of withdrawal when they are made to the customer's specifications or clearly personalized.

Returned Non-prescription custom Polarized, tinted, or reading lenses will received a 50% refund only. 

Packaging For Returns: When returning merchandise for a refund, it is very important that the packaging is sturdy with plenty of padding. We cannot be responsible for merchandise that is damaged during shipping due to improper packaging, and therefore we will not issue a refund for it. 

Warranties: Some items carry a manufacturers warranty, and may be replaced if they are found to be defective. Replacements can not be made for items that have been damaged. For replacements please send us an email to youreyes@hicksbrunson.com and we will provide instructions on how to proceed.

Returns should be sent to:

Hicks Brunson

2020 Utica Sq

Tulsa, OK 74114

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EU RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you may have a statutory right to withdraw from your online purchase within fourteen (14) days without giving a reason.

The fourteen (14) day withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the goods. If your order is delivered in multiple shipments, the withdrawal period generally begins when you receive the final item in the order.

To exercise your right of withdrawal, you must clearly notify Hicks Brunson Eyewear of your decision to withdraw from the purchase before the fourteen (14) day withdrawal period expires. Where available, you may use our online EU Withdrawal / Cooling-Off function to submit your withdrawal request. You may also contact us by email or another clear written communication.

Return of Merchandise: After notifying us of your withdrawal, you must send the merchandise back to us without undue delay and no later than fourteen (14) days after notifying us of your decision to withdraw. You are responsible for the direct cost of returning the merchandise unless otherwise required by applicable law or we have agreed to assume those costs.

Returned merchandise should be securely packaged and, where reasonably possible, include the original packaging and accessories. You may handle and inspect the merchandise to the extent necessary to determine its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the merchandise.

Refunds: If you validly exercise your statutory right of withdrawal, we will refund the payments we received from you, including the cost of our standard delivery service, without undue delay and generally within fourteen (14) days after receiving your withdrawal notification. We may delay the refund until we receive the returned merchandise or you provide evidence that you have shipped it back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree to another method.

Exceptions to the Right of Withdrawal: The statutory right of withdrawal does not apply to all products. In particular, the right may not apply to goods made to your specifications or clearly personalized. Accordingly, prescription eyewear, prescription lenses, and other products made or customized specifically to your requirements may be excluded from the statutory right of withdrawal to the extent permitted by applicable law.

Nothing in this section limits any mandatory consumer rights that apply to defective, damaged, or incorrectly supplied goods under applicable European Union or national law.

If you have questions about exercising your EU right of withdrawal, please contact us at youreyes@hicksbrunson.com.

International Shipping 

Please read carefully when ordering outside the U.S. International shipping times vary greatly by country. Each country has its own importing, VAT, or customs and tariff fees. It is your responsibility to understand how these fees will apply to your package once it reaches your country. Your package will be marked with its correct retail value, and will be subject to any applicable fees imposed by your country.