Shipping: Hicks Brunson Eyewear offers free shipping on all orders over $50 to anyone living in the United States. Most items are shipped through the USPS, and usually arrive in 3 to 5 business days. Express shipping options are available for faster delivery, and will typically arrive in 2 business days. Our default Express shipping method us UPS 2nd Day Air, but we may at our discretion use a different courier. When choosing an express option please note that certain events such as weather and holidays may cause delays in shipping times, and if this happens we can not refund express shipping fees.
Frame Returns: Hicks Brunson Eyewear offers free returns to anyone living in the United States. To return an item purchased online, contact us by phone or email within 7 days of receiving the merchandise. A return shipping label will be sent to you, and the returned merchandise must be received by us no more than 15 days of your purchase date in original packaging, including but not limited to frame case, cleaning cloths, authenticity cards, and any other materials included in your order. Unfortunately, we cannot accept merchandise that has been worn or adjusted. Once we inspect the merchandise and verify it is still in new condition, we will promptly issue your refund.
Prescription Lenses Returns: We can not accept returns of prescription lenses. If a frame with prescription lenses is purchased, we can refund the frame cost only.
Packaging For Returns: When returning merchandise for a refund, it is very important that the packaging is sturdy with plenty of padding. We cannot be responsible for merchandise that is damaged during shipping due to improper packaging, and therefore we will not issue a refund for it.
Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded and are final sale.
Warranties: Some items carry a manufacturers warranty, and may be replaced if they are found to be defective. Replacements can not be made for items that have been damaged. For replacements please send us an email to email@example.com and we will provide instructions on how to proceed.