Returns – Hicks Brunson Eyewear

Returns


Returns: To return an item purchased online, contact us by phone or email within 7 days of you receiving the merchandise. A return shipping label will be sent to you at an additional cost, and the returned merchandise must be received by us no more than 15 days of your purchase date in original packaging, including but not limited to frame case, cleaning cloths, authenticity cards, and any other materials included in your order.  Unfortunately, we cannot accept merchandise that has been worn or adjusted.  Once we inspect the merchandise and verify it is still in new condition, we will promptly issue your refund.  

Canceling Orders: If you decide to cancel an order, please notify us immediately.  In stock orders received Monday - Friday before 11:00 am Central time will ship same day. As long as the merchandise has not been shipped, we will cancel the order and you will receive a full refund.  If the merchandise has already shipped, then you will need to follow the above directions for returning the item once you receive it.  

Shipping: When returning merchandise for a refund, it is very important that the packaging is sturdy with plenty of padding.  We cannot be responsible for merchandise that is damaged during shipping due to improper packaging, and therefore we will not issue a refund for it.   Warranty: Some merchandise that we sell offers a manufacturer's warranty for defects.  Each manufacturer has different specifications as to what is covered and for what period of time it is covered.  Please call or email with any warranty inquiries, and we will instruct you on how to return the item to us if it is within the warranty period.